Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to Lua. By accessing or using our website (lauom.com), placing an order, purchasing our products, or contacting us through our website or social media channels, you agree to be bound by these Terms and Conditions.
The images displayed are for illustrative purposes only. Actual product colors may vary slightly due to lighting conditions and screen display settings.
Please read them carefully before using our website or services.
2. Our Products and Services
Lua offers a curated selection of beauty, skincare, makeup, and personal care products. Product availability may vary and is subject to stock levels and supplier availability.
We reserve the right to modify, replace, or discontinue any product or service without prior notice.
3. Website Use
You agree to use our website only for lawful purposes. You must not:
Misuse or interfere with the operation of the website.
Attempt to gain unauthorized access to our systems.
Submit false, misleading, or incomplete information.
Use the website for fraudulent or illegal activities.
Copy, reproduce, distribute, or reuse any website content without written permission.
4. Orders and Purchases
When placing an order, you agree to provide accurate and complete billing, shipping, and contact information.
Lua reserves the right to accept, reject, cancel, or limit any order if:
A product is unavailable.
Incorrect or incomplete information is provided.
Payment cannot be verified or completed.
There is a pricing, technical, or operational error.
Fraudulent or suspicious activity is suspected.
An order confirmation does not guarantee acceptance of your order until it has been processed and approved.
5. Pricing and Payments
All prices displayed on the website are shown in the applicable currency and may be updated without prior notice.
While we strive to ensure pricing accuracy, occasional errors may occur. In such cases, we reserve the right to correct pricing errors and cancel or adjust affected orders after notifying the customer.
Payments must be made using the payment methods accepted by Lua.
6. Shipping and Delivery
Delivery times provided are estimates and may vary depending on location, courier services, public holidays, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Lua is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
7. Returns and Exchanges
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.
For hygiene and safety reasons, opened or used beauty, skincare, and makeup products may not be eligible for return or exchange unless they are faulty or were supplied incorrectly.
Any approved returns or exchanges will be handled according to Lua's Return and Refund Policy.
8. Product Information and Disclaimer
We make every effort to ensure that product descriptions, images, and information are accurate. However, actual product packaging, colors, or appearance may vary slightly from the images displayed on the website.
Customers should always read product labels, ingredients, and usage instructions before use. If you have allergies or sensitive skin, we recommend performing a patch test before using any cosmetic or skincare product.
Lua is not responsible for any adverse reactions resulting from misuse of products or failure to follow manufacturer instructions.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, branding, and design elements, is the property of Lua or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any content without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Lua shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability, where applicable, shall not exceed the amount paid for the product or order giving rise to the claim.
11. Changes to These Terms
We may update or modify these Terms and Conditions at any time. Any changes will be published on this page with the updated effective date.
Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Sultanate of Oman.
13. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Lua
Location: Sultanate of Oman
Website: lauom.com
Email: 0luaom@gmail.com
Phone: +968 7757 2018
